Training Your Agent#
Upload documents to give your agent domain-specific knowledge. Your agent uses this context to provide more accurate, relevant responses.
Supported Formats#
| Format | Extensions | Notes |
|---|---|---|
| Plain Text | .txt | Best for FAQs, guides, raw content |
| Manuals, reports, documentation | ||
| Word | .docx | Policies, procedures, knowledge bases |
How to Upload#
- Go to your agent in the dashboard
- Open the Training tab
- Drag and drop files or click to browse
- Wait for processing to complete — this usually takes a few seconds
- Your agent will immediately use the new knowledge
Uploaded documents are processed into embeddings and stored securely. The original files are not shared with the AI model directly.
Best Practices#
- Be specific — upload focused documents rather than large general ones
- Keep content current — remove outdated documents and upload updated versions
- Use clear formatting — headings, bullet points, and structured content produce better results
- Test after uploading — ask your agent questions about the uploaded content to verify it works
- Combine with system prompts — use the system prompt to guide how the agent uses the uploaded knowledge
For best results, structure your documents like an FAQ or knowledge base with clear question-answer pairs or topic sections.